Support Engineering / Service Desk Management
The Service Desk Technician will join the Global Support team to gain familiarity with and assists team members in resolving hardware and software issues. You will field telephone calls, email, or in person appointments to troubleshoot and diagnose a wide range of issues in the hardware, software, virtual/cloud, and infrastructure space.Advantis Global is dedicated to connecting YOU to highly sought-after opportunities. Our client is a well-known company in the food industry and is looking for a Service Desk Technician to join their team. This contract position will onsite in Austin, TX.Whether or not you fit all requirements or are looking for something a little different, we welcome you to submit your resume or LinkedIn profile to start the conversation. Our staffing agency is always looking to fill multiple opportunities and may have a job perfect for your skillset. Let’s get connected. The Service Desk Technician will join the Global Support team to gain familiarity with and assists team members in resolving hardware and software issues. You will field telephone calls, email, or in person appointments to troubleshoot and diagnose a wide range of issues in the hardware, software, virtual/cloud, and infrastructure space.THE OPPORTUNITY FOR YOU You will perform installation, repair, and preventative maintenance of personal computers (PC) and related systems. You will troubleshoot and resolve software and hardware failures. Identifies network problems when they relate to personal (desktop or laptop) computers. You will provide technical support, training, process creation and various project efforts. You will serve as a local leader and mentor to junior Technicians. KEY SUCCESS FACTORS 1+ years of experience using and supporting computers (hardware and software) Basic understanding and ability to troubleshoot Windows (experience with Mac is a plus) Proven skills in PC repair, troubleshooting, deployment, and liquidation Working knowledge of Active Directory A+ certification W2, direct hires only. No C2C or vendor opportunities available.JOB BENEFITS Medical, vision, and dental insurance ABOUT ADVANTIS GLOBAL For you, we’re not a one-and-done staffing agency. Advantis Global is an IT staffing agency focused on getting talented people connected to opportunities with Fortune 500 companies in the tech, government, marketing, gaming, and creative industries. You are never just a number to us. We are here for you for your entire career. We offer high growth opportunities with career advancement. We proactively reach out before a contract ends to help place you in another one--ensuring continuous growth and placement. Let us help you make your next big move. Apply to this job to get connected to talented recruiters with your best interests in mind. ----- Advantis Global is an equal opportunity employer and makes employment decisions on the basis of merit, qualifications and abilities. Company policy prohibits unlawful discrimination based on race, color, religion, sex (including gender, gender identity, gender expression, pregnancy, childbirth or medical condition related to pregnancy or childbirth), sexual orientation, national origin, ancestry, age, physical or mental disability, genetic information, political affiliation, union membership, marital or registered domestic partnership status, military or veteran status or any other characteristic protected by law (“Protected Characteristic”). Additionally, Advantis Global is committed to promoting pay equity and prohibits harassment of any employee on the basis of any Protected Characteristic. Advantis Global is a progressive and open-minded collective. If you’re smart, optimistic and care about being awesome at what you do, come as you are! We welcome you with open arms. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. #LI-KO1 #AGIT