UX Researcher V

About the team

The Infra Data Center team is dedicated to being the leader in developing, building and operating highly reliable, safe, and efficient data centers through high-quality execution and innovation. Infra Research plays an important role in understanding user journeys and product requirements. Our research insights are the foundation for establishing a user-centred product vision and definition in partnership with Engineering, Product Management, and Data Science and other cross-functional partners.

Role responsibilities

• Plan and execute rigorous end-to-end custom primary research using the right methodology (esp. qualitative methods), and partner with Data Science to distil data-informed UX recommendations.
• Work closely with cross-functional partners (Product Management, Product Design, Engineering) and other researchers in refining research approaches and making insights-based product recommendations.
• Deliver actionable research insights that make our product experiences measurably better.
• Communicate results and illustrate suggestions in compelling and creative ways to a broad and diverse audience, and across organisational boundaries.

Minimum requirements

• Master in Human-Computer Interaction, Psychology, Information Science, Computer Science, Engineering, or Political Science or related fields.
• 3+ yrs of experience conducting qualitative user experience research in a corporate environment, including concept-testing, usability, interviews, diary studies, contextual inquiry/observations, ethnography.
• Experience with remote and in-person research.
• Strong influencing skills with experience conveying research findings and implications to diverse audiences (incl. diverse functions, seniority, and through different research artefacts).
• Impeccable research rigour and ability to deliver polished outputs in speech and writing.
• Analytical, project management, and problem-solving experience.
• Experience with autonomy and independent execution. Ability to see projects through.

Preferred requirements

• Experience working in-house in an at-least a medium-sized company (10k employees).
• Enthusiasm for and experience in working on internal tools and enterprise software.
• Working with backend corporate functions (e.g., Finance, HR, Compliance, IT backend).
• Some experience working in management consulting or other roles that are about analysing and improving organisational setups.
• Ph.D. in an empirical discipline.