ABOUT THIS FEATURED OPPORTUNITY

We’re reinventing DevOps to help the world’s greatest companies innovate - and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if you’re willing to do more, your career can take off. And since software plays a central role in everyone’s lives, you’ll be part of an important mission. Thousands of customers, including the majority of the Fortune 100, trust our client to manage, accelerate, and secure their software delivery from code to production -- a concept we call “liquid software.” Wouldn't it be amazing if you could join us in our journey?

THE OPPORTUNITY FOR YOU

We are looking for a Senior Program Manager who will be the point person for Program Creation and Execution within the Customer Support experience. This role is directly responsible for articulating strategic goals and drafting the execution plans necessary to achieve them. A visionary mindset and a pragmatic and tactical approach are a must; and the ideal candidate will have strong Customer Support experience in a Software or Services delivery organization. In this role, you will help promote our clients' brand as unbeatable customer experience and work as an integral part of a cross functional team that will include Sales, Customer Success, Customer Support, Solution Engineering and others.

Own the articulation (and documentation) of support program strategies and ensure they are clearly communicated to all parties involved
Create and establish engagement models and frameworks, build viable business cases, and drive execution plans thereby accelerating time to value
Develop and execute end-to-end (ongoing or time-bound) programs focused on driving product adoption and usage, mitigating risk and realizing value
Build and maintain alignment across multiple teams for keeping a focus on execution, continuous improvement, and operational excellence
Collaborate with other leaders to prioritize initiatives, see opportunities for improvement and drive their implementation, and continually scale current processes.
Introduce programs or modifications to existing programs in a collaborative fashion by providing visibility to stakeholders and iteratively rolling out changes
Provide executive visibility and general transparency to the status and progress of initiatives

KEY SUCCESS FACTORS

5+ years Program/Project management experience in a software, SaaS, or systems development environment, managing programs from start to finish
Prior experience supporting Global Customer Support organizations and a strong understanding of Support Processes in a Follow-the-Sun model is preferred
Excellent written and verbal communication skills, communicating with individuals at all levels within the organization
Self-starter who enjoys problem solving with little direct supervision
Ability to multi-task in a rapid-growth, rapid-change environment
Excellent analytical skills with strong attention to detail
Effective cross-functional people leadership and management experience

#LI-WC1

About Advantis Global, Inc.

Whether you are considering your next career move, or you are responsible for hiring at your company, our sole purpose is to get talented people connected to opportunities at a wide variety of clients, from tech startups to enterprise market leaders, some of which are the most recognized and admired brands in the world.

Let us show you the difference an intense focus on the Candidate Experience makes.

Every step along this journey we offer a personalized combination of technology and human connection – how and when you want or need it. A concierge experience built on the pillars of People, Process, Communication, and Community.

More than ever we’re in this together.

Advantis Global is an equal opportunity employer and makes employment decisions on the basis of merit, qualifications and abilities. Company policy prohibits unlawful discrimination based on race, color, religion, sex (including gender, gender identity, gender expression, pregnancy, childbirth or medical condition related to pregnancy or childbirth), sexual orientation, national origin, ancestry, age, physical or mental disability, genetic information, political affiliation, union membership, marital or registered domestic partnership status, military or veteran status or any other characteristic protected by law (“Protected Characteristic”). Additionally, Advantis Global is committed to promoting pay equity and prohibits harassment of any employee on the basis of any Protected Characteristic.

Advantis Global is a progressive and open-minded collective. If you’re smart, optimistic and care about being awesome at what you do, come as you are! We welcome you with open arms.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Sr. Program Manager

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Sr. Program Manager

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About Advantis Global, Inc.