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Conversation UX Designer

.
Sunnyvale
,
California
UI-UX Research / Design / Development
Remote Work Option:
Yes
Job ID:
162730
Employment Type:
Contract
Pay Rate:
Base Salary:
$
60.00
/hr

ABOUT THIS FEATURED OPPORTUNITY

The UX Designer will work on building out dialogue for and re-designing an iOS app that allows employees and vendors to request support from Apple’s internal helpline.

 

THE OPPORTUNITY FOR YOU  

You will have the opportunity to collaborate with helpline analyst and stakeholders to design the conversation flow for an internal support chatbot. You will also work to redesign the application itself and identify areas of improvement from a user experience perspective. The biggest initiative is figuring out how to reduce the number of calls that go to the support center. You will uncover where the key points are that are driving call volume in order to create dialogue to provide support. The application should have the functionality of switching between the chatbot and live agent. The ideal candidate will have experience working on consumer-facing applications as this team’s initiative is to improve the design quality of internal applications to that of their consumer apps. Another objective is to create a more unifying onboarding experience for employees across different organizations.

 

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