Helpdesk Support Analyst

Los Angeles, California
Other Area(s)
Current Date Script
Job ID:
Client Company:
Must Have:
1. 2-5 years of experience in a Helpdesk Position
2. Provided “over the phone” (Tier 1 & 2) support for all layers within enterprise level organizations
a. Strong communication skills and comfortable working with all levels within an organization
3. Experience working with Windows Technologies and PC Support

1. Providing support for mobile devices (i.e. iPads, iPhones, etc.)

2. Retail Industry experience

Day-to-Day Responsibilities: Our client is looking a Help Desk Support Analyst to come in and provide internal support for the entire organization. There is a a major project beign rolled out to install the chip and signature throughout all of the retail stores. They will be working and providing technical support issues for this project as well as other basic support for all levels within the organization including (but not limited to) troubleshooting employees’ computers, password resets, troubleshooting iPads and other mobile devices within the retail stores, etc. They will be interacting and providing customer service with anyone within the company (ranging from warehouse workers to c-level executives) so strong communication skills and patience is an absolute must have.

Shift is 1st (6am-3pm) or 2nd shift from 3pm-12am

Advantis Global Services, a national IT staffing and consultancy service provider is committed to delivering the very best talent and IT solutions to Fortune 500 and leading mid-market companies throughout the United States. Advantis has become a trusted advisor to some of the nation’s leading businesses. Our talented professionals pursue the highest levels of integrity and quality in providing a unique portfolio of IT opportunities to our top flight workforce across a wide array of industries, including: Healthcare, Banking and Financial Services, Technology, Retail, Telecommunications, and Energy. Visit us today at www.advantisglobal.com

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